Terms and Conditions



1. No persons under the age of 18 will be permitted to attend any ghost hunt investigation with Spooky Nights.

2. Several of our locations are not suitable for clients with mobility issues. At Spooky Nights We have to ensure that safety is paramount and whilst we value all of our customers and attempt to make as many of our investigations as accessible as possible, this is sometimes very difficult due to the nature of the location we are investigating along with the state of the building itself. If you would like any further information regarding a location you would be interested in attending that you feel may present an issue to you or somebody in your group then please give us a call to discuss the feasibility of attendance.

3. Due to restrictions at our locations heavily pregnant women are not permitted to attend any of Spooky Nights investigations. This is for their own safety due to the nature of the buildings that we investigate and also due to the emotional aspect and the nature of the investigation itself.

4. On a Spooky Nights Investigation all guests must act in a responsible manner and respect the needs and beliefs of others. You must not cause harm or injury to anyone else or put yourself or anyone else in danger. Every guest must respect the nature of the event and behave accordingly. When leaving the event you must ensure that due to the lateness of the hour you will respect the needs of nearby residents by leaving quietly and quickly. Spooky Nights are aware that every guest who attends an investigation has their own agenda for doing so which we will respect. The Spooky Nights Team will expect that all guests work with respect towards the team and fellow guests.

5. Absolutely no alcohol or drugs are permitted on any investigation with Spooky Nights. If any guest appears to be under the influence of alcohol or drugs and/or is suspected of bringing either alcohol or drugs to the event they will be asked to leave immediately and will not be refunded for any part of monies paid for the investigation. The Team at Spooky Nights will use their own discretion and have the ultimate decision to evict anyone whom they consider to be behaving in an inappropriate manner due to alcohol or drugs. The Spooky Nights Team will also have the ultimate decision to remove any guest who is disrespectful towards fellow guests and Team Members regardless of whether drugs or alcohol are involved or not - The only exception to the alcohol allowed will be on our ghost suppers where a limited amount of alcohol may be served.

6. There are very strict laws on smoking indoors that incur fines and even prison sentences and Spooky Nights do not allow anyone to smoke inside any location or to bring naked flames to any investigation. This includes candles and matches. The Spooky Nights Team will not be using candles for experimental purposes due to the obvious safety hazards.

7. Unless otherwise stated there are no sleeping facilities at a Spooky Nights Investigation. We suggest that you bring a comfortable cushion or fold up chair to sit on whilst carrying out vigils or taking breaks.

8. Spooky Nights will not be liable for any damage or loss to property and personal equipment either on the journey to the investigation, during the investigation or on the journey back home from the investigation. This includes any damage that may be caused by alleged spiritual or poltergeist activity during the investigation.

9. It is important that each client is aware that they attend the investigations at their own risk. Spooky Nights accept no liability for any accident / incident / injury to a client however it may be caused. Spooky Nights attempts to foresee any potential problems or hazards in order to eliminate them before the investigation. However, due to the nature of the investigations and types of locations accidents can still happen. We encourage all of our guests to have their own third party public liability insurance. Although Spooky Nights has its own public liability insurance some of our policies may not be covered due to the fact that some of the location boundaries are beyond the normal public access categories.

10. By accepting and agreeing with these terms and conditions you are further indemnifying the promoters / organisers / individuals from and against all legal liability in respect of any claims, damages, costs, penalties, actions, demands, proceedings or any kind of legal suits, losses or expenses amounted in respect of or arising out of the injury to or the death of any person, or persons, or damage to any property arising from the client’s participation and involvement in the investigation or activity or premises pertaining to the investigation.

11. Spooky Nights accepts no responsibility for any clothing, equipment, damage to vehicles, parking fines, clamping of vehicles or speeding tickets. All property and effects belonging to you are your responsibility and we would urge you to protect your property and keep all said articles safe whilst attending the investigation. Whilst Spooky Nights will always endeavour to have a safe area it is important that you keep your valuables on your person at all times as we have no knowledge or history of your fellow guests, so cannot vouch for anybody’s honesty. Some locations have an open access and whilst Spooky Nights will always work to having all access doors locked, accidents do happen and doors do get left open therefore you must be aware of this fact and act accordingly to safeguard your property.

12. There are occasions when investigations are cancelled due to circumstances beyond the control of Spooky Nights. If these events are cancelled then you will be given a full refund of monies paid for the said investigation. However, if the investigation is rescheduled Spooky Nights may set limitations on any refunds requested. We will endeavour to ensure that every client is made aware of a cancelled investigation as soon as possible. However, if this has not been possible, Spooky Nights will not refund any expenses incurred due to the cancellation of an event, this includes travel and hotel expenses.

13. When any part of an event is in the open air it is obviously going to be affected by the weather conditions. Although in very rare circumstances would this have an effect on the investigation, if it does Spooky Nights reserves the right to move the investigation into covered conditions. However, this is very rare and it is the responsibility of the client to ensure that they are wearing appropriate clothing and are protected against the weather. In the event of severe adverse weather conditions Spooky Nights reserve the right to cancel an investigation. As much notice as possible will be given to guests prior to travelling to the investigation. However, if the weather is such that any member of the Spooky Nights Team is unable to reach the event then Spooky Nights will deem the event to be inaccessible and therefore cancelled. This may happen as late as guests travelling en route to the event. Spooky Nights will, however, endeavour to ensure that this is the last option taken and will always work towards the investigation going ahead as planned.

14. Spooky Nights are an investigation Company only and do not use psychics or mediums, just paranormal investigators. However, our investigators can only offer you their own perspective and this should be considered when deciphering any information. You are responsible for making your own decisions about what you are experiencing and act according to your own beliefs not the beliefs of others. Spooky Nights recognises that statements are the sole opinion of the investigator and not a reflection of Spooky Nights policies and opinions. There are no guarantees in relation to what is truth and what may be an offered opinion.

15. Spooky Nights are an investigation only company and we do not offer a psychic element to our investigations. If you are looking to book an investigation on the basis of a Medium being present then please visit Haunted Happenings, our Sister Company, where psychics and mediums attend their paranormal events.

16. Spooky Nights hold all their investigations at locations that have demonstrated paranormal activity witnessed and recorded by ourselves and others. It is impossible to guarantee what activity may occur during an investigation. This may be minimal or very intense resulting in injury to yourself or your clothing due to alleged paranormal activity or the behaviour of others due to their fear during an investigation. Whilst all attempts are made to ensure safety methods are adopted on every investigation Spooky Nights accept no responsibility for whatever may occur as a result of any alleged paranormal activity or its impact on others. Spooky Nights also accepts no responsibility if minimal or no activity is experienced on an event.

17. Spooky Nights suggest that due to the lateness of the investigation you make arrangements to ensure that you are not too tired to drive and perhaps book into a hotel or guest house prior to the investigation. Remember Tiredness Can Kill yourself and/or others.

18. These terms and conditions are non-negotiable and your booking of an investigation with Spooky Nights demonstrates their acceptance by you, the client. These conditions and any contract into which they are incorporated shall be subject to English Law and the exclusive jurisdiction of the Courts of England.

19. Spooky Nights will endeavour to ensure that your time spent at the location is fruitful and rewarding and between us we should all have an investigation that will not be forgotten.

20. The use of cameras, filming and recording equipment is permitted and welcomed on all Spooky Nights investigations subject to limitations. Any footage caught is deemed to be for personal use only and not for public view. Before commencing video or audio capture you must advise anybody being recorded so that they are aware and have the choice not to be included. It is also imperative that you seek consent from the Spooky Nights Office by email before releasing any audio or visual footage into the public domain and this includes Facebook and personal websites. This is to ensure that our guests, events and our locations are not compromised in any way. Failure to comply with this could lead to legal action being taken. You may be asked to sign a document during your investigation to confirm your understanding of this.

21. All Vouchers purchased from Spooky Nights have an expiry date of one year from date of purchase. All recipients must be directed to the Spooky Nights Terms and Conditions and agree to these prior to attending the investigation.

CANCELLATIONS BY US

We can cancel a Spooky Nights investigation at any time for any reason at our own discretion. We can particularly cancel an event if not enough customers have booked to make in financially viable to operate. If we have to cancel, we will tell you as soon as reasonably possible. In these circumstances we will give you a full refund of any money paid to us or move your booking to another investigation of your choice (within reason) but we will have no other liability whatsoever to you.

CANCELLATIONS AND REFUNDS

It is your responsibility at the time of booking to ensure that you are able to make the investigation date as Spooky Nights cannot offer a refund or transfer your places if you are unable to attend. Our locations are paid in advance and we are liable for these costs even if you cannot make the investigation. All payments are non-refundable and non-transferable. Deposit payment options will secure your place/s on the investigation but the balance payment should be made no later than 4 weeks prior to the investigation. If the balance payment is not received by the due date, Spooky Nights have the right to re-sell your places and retain any deposit payment already received. All deposit payments are non-refundable.

We cannot put your places back up for sale on the website if you are unable to attend your event. However, if the ticket price has been paid in full your tickets can be transferred to a third party and where applicable you can advertise your tickets for sale on our Facebook Group Page. However, these tickets cannot be sold on any other advertising site due to the terms and conditions associated with them. You can find this page here. Please note that Spooky Nights accept no liability for any third party transactions made via this method nor will Spooky Nights enter into any correspondence to help with this transaction. All guests need to be directed towards Spooky Nights Terms and Conditions and it will be deemed that the person(s) purchasing your tickets have been asked by you to ensure that the terms and conditions have been read and agreed by all concerned. Failure to do so will result in the guests not being allowed to enter the location.

BEHAVIOUR POLICY

We want all of our guests to enjoy our investigations and to feel safe, one disruptive guest can have an adverse effect on any investigation. We would therefore like you to read and agree to the terms set out in this policy.

There is a strict behaviour code on our investigations which all guests should be made aware of.

No behaviour will be tolerated that has a detrimental impact on the investigation or the other guests. Any behaviour deemed inappropriate will be dealt with swiftly and the person or people concerned will automatically be removed from the investigation regardless of any transport difficulties or any adverse weather conditions.

We would be grateful if you could contact us as soon as possible to let us know if you are unable to attend an event, even if it is on the day of event so that we are aware that you will not be arriving and can inform the Spooky Nights Team attending that investigation. Many thanks.

Spooky Nights Team

The Spooky Nights Team are dedicated ghost hunters. As well as being exceptionally friendly and welcoming we will work with you on every ghost hunt investigation to ensure that we always get the best evidence that we can. Spooky Nights has evolved to open up more haunted locations to like-minded ghost hunters at an affordable cost and the Team are looking forward to working with you to gain that all important evidence.
Spooky Nights Investigations

© 2007-2017 | Spooky Nights | All Rights Reserved | The UK's Professional Ghost Hunt company